よくある質問（FAQ）

●お買い物でのお困りごと

Q. Please notify me when out-of-stock items are restocked.

A. Please refer to "Restock Notifications."

Q. I'd like to know more about "mail-order products."

A. At our store, some out-of-stock items can be ordered from the manufacturer (authorized distributor). For more information, please check here.

Q. I want to pick up my order at a store in Kyoto City (free shipping).

A. Please refer to "Shipping Methods and Fees."

Q. I want a receipt.

A. Please refer to "About issuing receipts."

●ご購入後のお困りごと

Q. I'd like to change the shipping address.

A. Please contact us via the "Contact Us" form, including your order number.

Q. I'd like to cancel my order.

A. Please contact us using the "Contact Us" form, including your order number. Please note that we may not be able to accommodate your request due to shipping constraints.

Q. No response to my inquiry

A. Please refer to "To customers who are not receiving emails from our shop."