Cycle Shop Eirin, an online bicycle store in Kyoto offering used sports bicycles, used bicycles, and new bicycles (hereinafter referred to as “the Shop”), operates this online store using Shopify’s shopping cart and e-commerce platform services. The Shop handles personal information in accordance with this Privacy Policy.

1. Definition of Personal Information

“Personal information” means information relating to a living individual that can identify a specific person through a name, date of birth, or other description contained in the information, as well as information that can be readily combined with other information to identify a specific individual.

2. Collection of Personal Information

The Shop may collect personal information when customers purchase products or submit inquiries.
When collecting personal information, we clearly state the purpose of use and collect it by lawful and fair means.
The personal information collected by the Shop includes the following:
a) Name and phonetic spelling of the name
b) Address
c) Telephone number
d) Email address
e) Password
f) Delivery address information
g) Transaction history with the Shop and details of those transactions
h) Information that can identify a specific individual when combined with the information listed above

3. Use of Personal Information

The purposes for which the Shop uses personal information entrusted to us by customers are as follows:
a) Confirming and responding to inquiries regarding orders
b) Confirming and responding to inquiries regarding product shipment
c) Responding to customer inquiries

The Shop will not disclose or provide personal information to third parties without the customer’s consent, except in the following cases:
a) When required by law, or when cooperation is necessary for a national or local government agency, or a party entrusted by such an agency, to perform duties prescribed by law
b) When necessary to protect a person’s life, body, or property and obtaining the individual’s consent is difficult
c) When personal data is shared with affiliated companies of the company operating the Shop

4. Security Management of Personal Information

The service provider takes reasonable organizational, physical, personnel, and technical measures to protect customers’ personal information. The Shop also handles personal data appropriately in accordance with applicable laws and regulations and strives to prevent unauthorized access, loss, alteration, leakage, and other risks.

5. Correction and Deletion of Personal Information

To request correction or deletion of personal information entrusted to the Shop, please contact us using the contact details below. Registered users may also update their personal information through “My Account” on this website.

6. Use of Cookies

We may use cookies to provide customers with better services. Cookies do not enable us to collect information that directly identifies an individual and do not infringe upon customer privacy. Customers who do not wish to accept cookies may change their browser settings.
※A cookie is information sent from a server to a customer’s browser and stored on the hard drive or storage device of the computer or device being used.

7. Use of SSL

When customers enter personal information, we use SSL (Secure Sockets Layer) technology to help prevent the information from being intercepted, disrupted, or altered.
※SSL is a technology that encrypts information during transmission to help prevent eavesdropping and data tampering. Using SSL enables information to be transmitted more securely.

8. Contact Information

Cycle Shop Eirin
Email: marutamachi@cycle-eirin.com
Telephone: 075-381-5205

9. Changes to This Privacy Policy

When the Shop changes the personal information it collects, the purposes for which that information is used, or any other part of this Privacy Policy, the changes will be announced by updating this page.