To customers who are not receiving emails from our shop

● After completing your inquiry, an automatic reply email will be sent.


If you do not receive the automatic reply email after more than 24 hours, the following reasons may apply:

  1. The email address you entered is incorrect.
  2. The email is in your "spam folder".
  3. Domain rejection settings are enabled. Please set your email to receive messages from "@cycle-eirin.com".

Please be very careful when entering your email address, as we cannot contact you if it is incorrect.


If none of the above apply, we apologize for the inconvenience, but please contact us.

Toll-free number: 0120-3196-80 (Closed Saturdays, Sundays, and national holidays)
Hours: 8:30 AM - 5:30 PM
Email: onlinestore@cycle-eirin.com